Delivery and Returns
Delivery Options, Opening Times & Collections
* Our same day collection isn’t always guaranteed, please always wait for your second collection email before arriving to collect your order.
| Day | Opening Time | Closing Time |
| Monday | 12:00 | 20:00 |
| Tuesday | 12:00 | 20:00 |
| Wednesday | 12:00 | 20:00 |
| Thursday | 12:00 | 20:00 |
| Friday | 12:00 | 18:00 |
| Saturday | 11:00 | 16:00 |
| Sunday | CLOSED | CLOSED |
Delivery costs are automatically calculated at checkout. We deliver to England, Scotland (Mainland) and Wales using Royal Mail.
We attempt to process orders the same day, with orders placed after 3:00 pm passed to the courier the next working day. For custom items, please allow an additional 1-2 day processing time.
Orders Over £50
United Kingdom | Free | 1-2 Days |
Royal Mail 1st Class
0-2kg | 3.95 | 1-2 Days |
2-10kg | 6.95 | 1-2 Days |
10-20kg | 11.95 | 1-2 Days |
20kg+ | Contact Us | 1-2 Days |
Royal Mail 2st Class
0-2kg | 2.85 | 2-3 Days |
2-10kg | 5.95 | 2-3 Days |
10-20kg | 9.45 | 2-3 Days |
20kg+ | Contact Us | 2-3 Days |
Returns
Return & Refund Policy
Thank you for shopping at Sweetiz.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sweetiz Ltd, 47 Goldstraw Lane, Fernwood, Newark, NG24 3FD.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Sweetiz, accessible from www.sweetizuk.co.uk
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any products that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
47 Goldstraw Lane
Fernwood
Newark
NG24 3FD
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
Monthly Subscription Box – Terms & Conditions
- Subscription Overview
By subscribing to our Monthly Subscription Box, you agree to receive a curated selection of products delivered to your door once per month. Each subscription includes:
- One (1) Free American Soda per Box – For Life
- Free Standard Shipping – For Life
These benefits remain active as long as your subscription remains continuously active and in good standing.
- Free Soda for Life
Each active subscriber will receive one (1) complimentary American soda with every monthly box. This benefit is exclusive to the original subscription and:
- Is non-transferable.
- Applies to one soda per box, per month.
- Remains valid for the lifetime of the active subscription.
- Is forfeited permanently if the subscription is cancelled for any reason.
- Free Shipping for Life
Subscribers will also receive free standard shipping on each monthly box for the lifetime of their subscription. This benefit:
- Applies only to the original subscriber’s delivery address.
- Is valid as long as the subscription remains uninterrupted and active.
- Is permanently forfeited upon cancellation of the subscription.
- Cancellation Policy
You may cancel your subscription at any time. However, please note:
- If you cancel your subscription, you will lose both the Free Soda for Life and Free Shipping for Life benefits permanently.
- If you resubscribe at a later date, these lifetime benefits will not be reinstated.
- We do not offer refunds for partially used subscription periods.
- Modifications and Discontinuation
We reserve the right to update or discontinue the subscription box service or its terms at any time. In such cases:
- We will provide reasonable notice to subscribers.
- Lifetime benefits will remain valid unless the service itself is discontinued.
- Eligibility
To qualify for lifetime benefits, you must:
- Maintain an active subscription without cancellation or significant payment disruption.
- Keep your billing and shipping information current.
- Reside in a location where shipping is supported.
Let me know if you’d like to adjust the tone (more playful or more formal), or add specifics like pricing, billing cycles, or geographic limitations.
You said:
Add in there that the price might rise in accordance with inflation per year
ChatGPT said:
Certainly! Here’s the updated Terms & Conditions with an added clause about potential price adjustments in line with inflation:
Monthly Subscription Box – Terms & Conditions
- Subscription Overview
By subscribing to our Monthly Subscription Box, you agree to receive a curated selection of products delivered to your door once per month. Each subscription includes:
- One (1) Free American Soda per Box – For Life
- Free Standard Shipping – For Life
These benefits remain active as long as your subscription remains continuously active and in good standing.
- Free Soda for Life
Each active subscriber will receive one (1) complimentary American soda with every monthly box. This benefit is exclusive to the original subscription and:
- Is non-transferable.
- Applies to one soda per box, per month.
- Remains valid for the lifetime of the active subscription.
- Is forfeited permanently if the subscription is cancelled for any reason.
- Free Shipping for Life
Subscribers will also receive free standard shipping on each monthly box for the lifetime of their subscription. This benefit:
- Applies only to the original subscriber’s delivery address.
- Is valid as long as the subscription remains uninterrupted and active.
- Is permanently forfeited upon cancellation of the subscription.
- Pricing & Inflation Adjustment
The subscription fee is billed monthly and is subject to review. While we strive to maintain consistent pricing, we reserve the right to adjust subscription prices annually in accordance with inflation or rising operational costs. In such cases:
- Subscribers will be notified in advance of any changes.
- Continued use of the subscription service after notification will constitute acceptance of the new pricing.
- Cancellation Policy
You may cancel your subscription at any time. However, please note:
- If you cancel your subscription, you will lose both the Free Soda for Life and Free Shipping for Life benefits permanently.
- If you resubscribe at a later date, these lifetime benefits will not be reinstated.
- We do not offer refunds for partially used subscription periods.
- Modifications and Discontinuation
We reserve the right to update or discontinue the subscription box service or its terms at any time. In such cases:
- We will provide reasonable notice to subscribers.
- Lifetime benefits will remain valid unless the service itself is discontinued.
- Eligibility
To qualify for lifetime benefits, you must:
- Maintain an active subscription without cancellation or significant payment disruption.
- Keep your billing and shipping information current.
- Reside in a location where shipping is supported.
